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My Chart Terms and Conditions

My Chart is an Internet service that allows Lake Superior Community Health Center (LSCHC) patients to have secure Web-based access to portions of their LSCHC electronic medical record and allows secure electronic messaging with LSCHC. Use of My Chart is completely voluntary, and you are not required to request access or to use it.

To obtain a My Chart account, you must take the following steps: (1) Request access. Access can be requested in writing using the proper My Chart authorization form. You must provide us with an email address as part of the request. (2) After LSCHC approves your request, you will receive a temporary, one-time use activation code. From the date the activation code is issued, you will have ONLY 60 days to log-on and complete the activation process. After 60 days, if you have not activated your account, your temporary code will expire. Once the code expires, you will be asked to start the sign-up process a second time.

You must agree to the following terms and conditions before being given access. Please read this information carefully. By accessing or using My Chart you agree to be bound by all of these terms and conditions. It is important to review the terms and conditions periodically as we may modify them at any time, and you agree that such modifications are effective and binding upon you immediately upon posting of the modified version.

Medical Information

LSCHC offers My Chart to its patients to help them keep track of certain information about their health and to communicate more easily with their health care providers at LSCHC about certain aspects of their medical care. LSCHC does not guarantee the accuracy of the information on the My Chart site. It could contain typographical errors, inaccuracies, or other errors. If you see an error, please inform LSCHC by contacting your provider's office so that it can be reviewed. Please be aware that information contained on the My Chart site may be changed or updated without notice.

Please note that, to protect your privacy, only a limited amount of information regarding your health care and condition is available in My Chart. Certain test results, diagnoses, conditions, and other information may not be included in your My Chart record. Posting of information is at the discretion of LSCHC staff. My Chart is not a substitute for your own personal consultation with your physician or other health care provider regarding your condition and how the content on this site may or may not apply to you. You may also request a more complete copy of your medical record through LSCHC Release of Information services. You should be aware that any messages you send or entries you make through My Chart may become part of your permanent medical record.

Urgent Medical Matters

LSCHC staff may not be immediately available to respond to your My Chart messages and requests, therefore you should never use My Chart electronic communications in an urgent situation or emergency. You should contact your provider’s office by phone, go to a hospital emergency room, or call 911.

Electronic Communication

If you have a My Chart account, you may choose to communicate with your primary care provider, and request appointments and test results. You may also choose to be notified by e-mail when there is new information in your account and responses to the messages/requests you have sent. This means that anyone with access to your e-mail -- perhaps your employer, your spouse, or anyone else you allow to see your e-mail -- will be able to see this notification. Although the notification will not contain any private medical information, the fact that new medical information about you is available is something that you might not want others to know. You should always remember to update your e-mail address for My Chart if it changes for any reason. LSCHC cannot provide advice regarding another person’s healthcare, in response to questions asked through your My Chart account.

Privacy and Security

LSCHC is committed to protecting your personal medical information through the use of detailed policies, staff education and technical tools, such as secure internet connections and encryption. These measures conform to state and federal laws governing the confidentiality and security of medical records.

There are things that only you can do to protect the confidentiality of your information in My Chart. You will be issued a temporary activation code and use a unique username and password to access your information in My Chart. It is your responsibility to keep the activation code, username and password confidential. Anyone with access to your activation code, username and password may be able to access your confidential medical information. If at any time you feel that your password is no longer confidential, you can change your password and password hint online at any time. An unauthorized person may also see your confidential medical information if you fail to take certain other steps to protect it. For example, not logging out of an active My Chart session, not protecting information you may print from My Chart, or using personal computer settings or installed software products that may compromise information security, all may lead to unintended disclosure of your information.

You understand that requests will be routed to the appropriate LSCHC staff, and thus staff other than your health care provider may be involved in addressing your request. Therefore, use of My Chart may not be appropriate if there is sensitive information that you would only wish to share directly with your provider.

Links to Third Party Websites

My Chart may provide links to other medical Web sites not managed by LSCHC. The links are provided for general information and convenience only. LSCHC does not endorse them, and has not verified the accuracy of the information on these sites, or whether any of that information applies to you and your medical condition. Use of others sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses.

Rights of Lake Superior Community Health Center

LSCHC may terminate access to any My Chart account at any time, for any reason. You will be notified if access has been terminated. My Chart may not be available all the time, because of system failure, repair procedures, maintenance, or other reasons as determined by LSCHC. My Chart is provided on an "as-is" basis, and LSCHC does not take any responsibility for, and will not be liable for, any inaccuracies or defects in My Chart material or information or in software, communication devices, virtual private networks, the internet, any internet service provider, access system, computer hardware or software, or any other service or device, or a user's inability to access My Chart for any reason.